Heart Craft Media is a business operations and growth consultancy that helps small service businesses stop losing revenue, automate lead capture, and scale efficiently. We install the systems, processes, and strategy that turn a chaotic small business into a predictable, profitable operation without hiring a full-time executive team.

We work with small to mid-size trade and service businesses in the $1M–$10M revenue range. Our clients include roofing contractors, HVAC companies, plumbers, electricians, landscapers, and other home service businesses across the United States.

Most consultants hand you a report and walk away. We show up and do the work. We embed inside your business, implement the systems ourselves, and stay accountable to real outcomes not just recommendations.

Most clients see measurable improvements within the first 30 days. Our 30-Day Operations Reset is specifically designed to deliver visible, documented results in one month including identified profit leaks, installed automations, and improved lead capture.

By bundling five services into one coordinated engagement, we deliver them far more efficiently than if you hired each separately. You get a single team working inside your business with one shared goal not five vendors pointing fingers at each other.

Consider this: our Fractional COO service alone is $6,997 per month. You're getting three months of that, plus four other services, for less than two months of COO work on its own.

The intensive implementation diagnosing problems, building systems, deploying AI agents, and writing your new copy happens in 30 days. But you don't get left alone after that.

You receive 60 additional days of our Fractional COO services to make sure everything holds, your team is fully trained, and any issues get resolved immediately. Think of it as 30 days of heavy lifting followed by 60 days of making sure it sticks.

You have three paths. First, continue with AI Agent Management from $750/month we keep monitoring and improving your systems as your business grows. Second, add ongoing SEO and content services at custom pricing to keep compounding your visibility. Third, if you'd prefer full independence, we train your team on every tool and system we've built so you own it completely. You're never locked in you choose what makes sense at that point.

A Fractional COO is an experienced Chief Operating Officer who works with your business on a part-time or contract basis. You get senior-level operational leadership at a fraction of the cost of a full-time hire. They focus on fixing systems, managing processes, and driving efficiency so the owner can step back from the day-to-day grind.

If you find yourself doing everything yourself, constantly putting out fires, unable to take a day off without things falling apart, or watching revenue grow but profits shrink you need a Fractional COO. These are signs your business lacks the operational infrastructure to scale.

An AI agent is a software system that handles tasks autonomously answering phone calls, qualifying leads, booking appointments, and following up with prospects without any human involvement. Our AI agents work 24 hours a day, 7 days a week, so your business never misses a lead again.

No. Modern AI phone and chat agents are trained to sound natural, professional, and on-brand. Most callers cannot tell they are speaking with an AI. We configure your agents to match your business's tone and handle the common questions specific to your industry.

We build escalation logic into every AI agent. If the agent encounters a question it cannot handle, it seamlessly transfers the call or conversation to a human team member rather than leaving the customer stuck.

We build automations for lead follow-up, appointment reminders, job confirmations, review requests, invoice reminders, and internal team notifications. If your team is doing a repetitive task manually, there is a good chance we can automate it.

SEO (Search Engine Optimization) focuses on ranking in traditional search engines like Google. GEO (Generative Engine Optimization) focuses on getting your business cited and recommended by AI systems like ChatGPT, Perplexity, Google Gemini, and Microsoft Copilot. Both are critical in 2025 and beyond we optimize for both simultaneously.

Yes. This is one of our core specialties. We optimize your website content, schema markup, and online presence so that AI assistants recommend your business when potential customers ask questions related to your services.

We work with whatever you already use ServiceTitan, Jobber, QuickBooks, HubSpot, and most major CRMs and field service platforms. We don't rip and replace. If you need new tools, we recommend the simplest and most cost-effective options and help you get set up. Any required software subscriptions are purchased by you separately we handle the setup, configuration, and training.

The first step is booking a free discovery call. We will learn about your business, identify your biggest operational challenges, and recommend the right engagement for your situation. There is no obligation and no sales pressure.